Do I need to pre-book my spa appointments prior to my arrival?

While not required, we highly recommend pre-booking your spa appointments to ensure availability of your preferred treatments and times. This thoughtful advance planning allows our team to prepare for your visit and helps guarantee that you’ll experience the full relaxation journey you deserve. Of course, we always welcome same-day requests based on availability for those spontaneous moments of self-care during your stay.

What is the minimum age requirement for spa treatments?

The minimum age for most spa treatments is 16. Guests under 18 must be accompanied by a parent or legal guardian, who is required to remain in the treatment room for the duration of the service. This policy supports shared family wellness experiences while preserving a calm, tranquil spa environment.

What is your cancellation policy?

Should your plans change, we kindly ask that you call Serenity Spa 24 hours in advance during spa hours to reschedule or cancel your appointment. To maintain our service standards, changes made with less notice will result in a 50% charge, while missed appointments without notice will be charged in full.

When should I arrive for my spa appointment?

To ensure a seamless and unhurried beginning to your spa journey, we invite you to arrive 15 minutes before your scheduled appointment. This allows time to complete any necessary forms and begin your transition into a state of relaxation before your treatment begins.

What happens if I’m late for my appointment?

As a courtesy to all our valued guests, late arrivals will receive the remaining available appointment time to maintain our scheduling commitments. The full service fee will apply, as your treatment time has been exclusively reserved for you.

Can I use my cell phone in the spa?

To preserve the tranquil sanctuary we’ve created for all our guests, we kindly request that cell phones be set to Silent Mode throughout your spa experience. This thoughtful gesture helps maintain the peaceful atmosphere that allows everyone to fully disconnect and embrace their journey to relaxation.

How do I choose the right treatment for me?

Our spa team is delighted to help you plan the perfect spa experience tailored to your specific needs and vacation plans. We take the time to understand your preferences to ensure a truly memorable experience.

What should I wear for my spa treatment?

Upon your arrival, we provide everything you need for comfort—a plush robe, slippers, and a secure locker for your belongings. Our attentive spa personnel will guide you through the entire process, ensuring you feel at ease throughout your visit.

Should I shave before my treatment?

For your comfort, we recommend avoiding shaving prior to body exfoliation treatments and hair removal services. For gentlemen receiving a facial, we suggest shaving two hours before your appointment for optimal results.

Can I purchase gift certificates?

Absolutely! Our Spa Gift Certificates offer a wonderful way to share the gift of well-being with those special people in your life. These thoughtful presents are available for purchase at our welcoming Spa Reception.

What about my valuables and personal belongings?

For your peace of mind, we recommend leaving valuables securely in your room safe, as the Spa cannot be responsible for damage, loss, or stolen items.

Do you offer discounts on spa services?

Please note that our specially designed spa packages, couples packages, in-room massages, express services, add-ons, gazebo services, salon services, and zen garden experiences represent our best value and cannot be combined with additional discounts.