GUEST CONDUCT POLICY
Updated August 12, 2023
At Sonesta Resorts Sint Maarten, we provide our guests with all-inclusive vacations.
One of the amazing parts of traveling around the world is meeting people from many rich and varied cultures. This diversity offers a chance to learn about different cultures and make new friends from different parts of the world. However, just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests come from different and diverse backgrounds, it is important that everyone understands the behavioral standards in place at Sonesta Resorts Sint Maarten.
This Guest Conduct Policy is intended to help ensure that all guests can enjoy a safe and healthy vacation and the policy sets forth standards of conduct for guests to follow through their stay. The policy is not intended to be all-encompassing, and it is likely there will be conduct issues that it does not necessarily address. In that event, guests are expected and obliged to follow the direction of the resorts’ security and/or management team, who will take appropriate action to ensure the safety, security and well-being of our guests.
In addition, guests are expected and obliged to comply with applicable laws in Sint Maarten.
SAFETY AND SECURITY
Safety and security is everybody’s responsibility. Should anyone become aware of someone being injured, or of any unsafe or possibly illegal behavior, they should immediately report it to the resort security and/or management team or the local authorities.
Immediately reporting these issues will help enable the involved parties to efficiently respond to the situation, properly preserve information or evidence and notify the proper law enforcement or government officials. Should there be any suspicion of misconduct in a guest room, the resort security and/or management team will attempt to enter the room. Also for your safety, please be aware of leaving balcony doors open for prolonged periods of time as condensation may form and drip from the AC vents. This is a safety hazard that can be avoided if proper care is taken.
The operation of the resorts, including its services and amenities as described, may be altered or limited and are subject to change without notice and/or compensation following the most recent local and worldwide information and regulations in the event of an epidemic, pandemic or any other major health concern. We take every necessary and reasonable action to protect the health and safety of our guests and employees.
Hand Washing Policy
Guests are strongly encouraged to wash their hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and before eating anything. Medical experts say this is one of the best ways to prevent illnesses and the spread of contagious illnesses like coronavirus, gastrointestinal viruses, colds and flu.
Illnesses and Isolation of Guests
At Sonesta Resorts Sint Maarten, we follow practices and maintain policies to prevent illnesses from affecting our guests.
In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must seek medical assistance immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your vacation, you must immediately notify the resort management and consult with a doctor. This will permit the resort management to take steps to reduce the chance that your illness will spread to others in the resort. Failure to immediately report a contagious illness to the resort’s management and to seek medical assistance, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a serious violation. In the event of a contagious illness, the resort’s management will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences section below.
PARENTAL AND GUARDIAN RESPONSIBILITY
Anyone under the age of 18 is considered a minor. Parents and guardians are responsible for the behavior and supervision of accompanying minor(s) and young adult(s) throughout their vacation at the family resort Sonesta Maho Beach Resort, Casino & Spa. Responsibility applies at all times, even if the parents and guardians are not physically in the company of their minor(s).
Sonesta Ocean Point Resort is an adult-only resort for ages 18 and over, therefore, children are not permitted.
Guest and Employee Interaction
Our employees are friendly, outgoing and helpful and they will do their very best to make your stay with us as memorable as possible. Please do not misinterpret their friendliness.
Employees are prohibited to physically engage with guests and are not permitted to socialize with guests beyond their professional duties and are not permitted to be in guest rooms, except for the performance of their duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with any employees. Guests are not permitted in any staff area of our resorts.
Inappropriate or Abusive Behavior
Inappropriate or abusive behavior including, but not limited to uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, underage drinking and providing alcohol to those under the allowed age (see alcohol policy), possession of illegal substances/items, or any other illegal or offensive conduct is not permitted. Clothing considered to be indecent, obscene, or offensive in nature and/or that detracts from a family resort atmosphere will not be tolerated. Verbally abusive and offensive language directed toward anyone, guest, employee or others, is not permitted.
Sitting, standing, lying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with resort’s equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access areas that are restricted and for the use of resort employees only. Any other unsafe behavior, including not following safety instructions is not permitted.
Discourteous or Disruptive Behavior
Pool and beach chairs may not be reserved. No topless bathing or nudity is permitted at any time within the Sonesta Resorts Sint Maarten properties. Boom boxes and loud radios are not permitted. Please note that the use of personal speakers in areas where they intrude on the experience of fellow guests is strictly prohibited.
Guests have the privilege to enjoy an array of food and beverage venues within our resorts and may not abuse and/or take advantage of their privileges and hand over food or beverages to those who have no entitlement thereto. Guests are not permitted to leave any Sonesta Resorts Sint Maarten properties with food and beverage items in open or closed containers.
Sonesta Ocean Point Resort is an adults-only resort and exclusive to guests staying at this resort, however, they do have unlimited access to our sister property, Sonesta Maho Beach Resort, Casino & Spa which is a family resort where all age groups are welcome.
Any additional guests visiting and brought onto the premises will be subject to a $175 all-inclusive rate per person, per night at Sonesta Maho Beach Resort, Casino & Spa and $260 per person, per night at Sonesta Ocean Point Resort. Other restrictions may apply. Rates include taxes and fees, and are subject to change without notice. All new guests must register at the front desk upon arrival.
Tipping and Gratuity
Tipping and gratuity at Sonesta Resorts Sint Maarten is not expected but accepted and appreciated.
For the comfort of our guests, Sonesta Resorts Sint Maarten keeps their indoor areas as non-smoking areas; however, we recognize that some of our guests smoke. Therefore, to provide an environment that also satisfies smokers we have designated certain areas of our resorts as ‘smoking areas’. This policy includes smoking-like products such as electronic cigarettes.
The designated smoking areas are clearly marked with visible signage and ashtrays. Pipes and cigars are only allowed to be smoked in outdoor designated smoking areas.
All guest rooms, restaurants, the lobby and areas not specified as designated smoking areas are strictly non-smoking. A $250 cleaning fee will be applied to guest’s credit cards if smoking has occurred in non-smoking guest rooms. Sonesta Resorts Sint Maarten kindly asks all guests to please refrain from smoking outside designated smoking areas to help provide a comfortable environment for everyone. Cigarettes, cigars and pipe tobacco must always be properly disposed.
Guests who violate this smoking policy may be subject to further action pursuant to the ‘Consequences section’ of this Guest Conduct Policy.
Sonesta Resorts Sint Maarten guests are expected to be responsible for their actions at all times. Consuming alcohol in excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations.
Guests who choose to consume alcohol must do so responsibly and at their own risk. Guests may be refused to be served alcoholic beverages if they, at the sole opinion of any staff member of the resorts, do not consume alcohol responsibly. Any guest that violates this alcohol policy, will be considered for disciplinary action pursuant to the ‘Consequences section’ of this Guest Conduct Policy, and may lose their privileges to use certain areas and facilities of our properties.
Sonesta Resorts Sint Maarten guests are reminded that the minimum drinking age according to local law is 18 years to comply with the minimum drinking age requirements, guests may be asked for one or more government-issued photo IDs to permit verification of their age. Changing the minimum drinking age by the parent or guardian signing a waiver would not be permitted.
No guest under the age of 18 may possess or consume alcohol at any time, while at any of the Sonesta Resort Sint Maarten properties. Providing alcohol to guests under the age of 18 is not permitted and shall constitute a violation of this alcohol policy.
Any guest who at any time leaves the premises of our resorts is responsible for ensuring they have not consumed alcohol irresponsibly and retain their ability to recognize and avoid potentially dangerous situations. Guests who violate this alcohol policy will be considered for discipline under the provisions of this policy.
Drugs or Illegal Substances
No illegal drugs or other illegal substances are allowed in Sonesta Resorts Sint Maarten properties. In addition, St. Maarten has strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the local law enforcement authorities and may be immediately removed from the resort.
Weapons, Explosives, or Other Dangerous Items
No weapon, explosives or other item that presents a risk of harm to persons or property is allowed at Sonesta Resorts Sint Maarten properties.
Failure to act in accordance with this policy may result in:
Holding in quarantine in case of a contagious illness and turning over to the authorities
Intervention by Security, resort management personnel, or law enforcement
Reporting of incidents to government and law enforcement authorities for legal action
Removal of certain privileges, which may include no access to certain areas of the resort
Turning over to law enforcement authorities due to the possession of illegal / contraband / prohibited items or due to inappropriate / abusive / unsafe behavior
Removal from the resort and denial of future stays at Sonesta Resorts. Guests removed from Sonesta Resorts Sint Maarten property pursuant to this policy, are responsible for their own accommodations and transportation, at their expense. Such removal from the resort shall not constitute grounds for a refund of amounts already paid to the resort or reduction of any amounts owed to the resort.
Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure vacation. Sonesta Resorts Sint Maarten appreciates your support of this policy and hopes this will be the best vacation you have ever had.